Privacy Declaration

(Published on 22.02.2023)

Introduction

This privacy declaration outlines how we collect, process, and use personal information on our webshop, in compliance with the General Data Protection Regulation (GDPR) and other applicable EU laws.

Data Controller and Contact Information

Our webshop is owned and operated by Zouya Capital B.V., trading also as IMERZ, which is the data controller for the personal information collected through our website. If you have any questions or concerns about our privacy practices or this privacy declaration, please contact us at or by post at GDPR - PO Box 1, 1000 AA Amsterdam, The Netherlands. Always mention the specific website or webshop for which you are contacting us about.

Types of Personal Information Collected

We collect various types of personal information from users of our webshop, including:
Contact information (such as name, email address, phone number, and shipping address)
Payment information (such as credit card number or other financial account information)
Order and purchase history
User-generated content (such as reviews and ratings)
Technical information (such as IP address, browser type, and operating system)
Marketing and communication preferences

Purposes and Legal Basis for Processing Personal Information

We process personal information for the following purposes:

To fulfill orders and provide customer support, including shipping products, processing payments, and resolving issues or complaints.
To communicate with customers about their orders, updates to our products or services, and marketing and promotional offers.
To analyze and improve our webshop, products, and services, including through the use of cookies and other tracking technologies.
To comply with legal obligations, such as tax and accounting requirements.
To pursue legitimate interests, such as detecting and preventing fraud, protecting our legal rights, and conducting research and analytics.

We process personal information based on the legal basis of:

Performance of a contract: Processing personal information is necessary to fulfill an order and provide our products and services.
Consent: Processing personal information is based on the user's consent to receive marketing and promotional communications or to use cookies and other tracking technologies.
Legitimate interests: Processing personal information is necessary for our legitimate interests, such as improving our products and services or detecting and preventing fraud.
Legal obligations: Processing personal information is necessary to comply with legal obligations, such as tax and accounting requirements.

Disclosure of Personal Information

We may share personal information with third parties for the following purposes:

Service providers: We may share personal information with third-party service providers who assist us in providing our products and services, such as payment processors, shipping providers, and customer support providers.
Legal requirements: We may disclose personal information if required by law or legal process, such as in response to a court order or subpoena.
Business transfers: If we sell or transfer all or a portion of our business or assets, we may transfer personal information to the buyer or successor entity.
Marketing partners: We may share personal information with marketing partners who assist us in providing promotional offers and marketing communications.

International Transfers of Personal Information

We may transfer personal information to countries outside the European Economic Area (EEA), such as the United States. When we transfer personal information to countries outside the EEA, we take steps to ensure that the information is protected in accordance with applicable laws and regulations, such as through the use of standard contractual clauses or other appropriate safeguards.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law or permitted by applicable regulations. When we no longer need personal information, we securely delete or destroy it.

User Rights

Users have certain rights regarding their personal information under GDPR and other applicable EU laws, including:

The right to access personal information we hold about them and to receive a copy of the information.
The right to request that we correct inaccurate or incomplete personal information.
The right to request that we erase their personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected.
The right to object to the processing of their personal information based on our legitimate interests or for direct marketing purposes.
The right to restrict the processing of their personal information in certain circumstances, such as when the accuracy of the information is contested.
The right to data portability, or the right to receive a copy of their personal information in a structured, commonly used, and machine-readable format, and to transmit that information to another controller.

To exercise these rights, users may contact us using the contact information provided in this privacy declaration. We will respond to all requests within one month, or sooner if required by applicable laws and regulations.

Cookies and Similar Technologies

We use cookies and similar technologies to collect technical information about users of our webshop, such as their IP address, browser type, and operating system. This information helps us to improve our website and provide a better user experience. Users may manage their cookie preferences through their web browser settings.

Data Security

We take appropriate technical and organizational measures to ensure the security of personal information and to protect it against unauthorized access, disclosure, or misuse. These measures include, but are not limited to, the use of encryption, access controls, and regular security assessments.

Children's Privacy

Our webshop is not intended for use by children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If we become aware that we have collected personal information from a child under the age of 16, we will take steps to delete the information as soon as possible.

Changes to this Privacy Declaration

We may update this privacy declaration from time to time to reflect changes in our privacy practices or applicable laws and regulations. Users are encouraged to review this privacy declaration periodically for any updates or changes. We will also provide notice of any material changes to this privacy declaration through our website or by other means.

Conclusion

We take the privacy of our customers seriously and are committed to protecting their personal information in accordance with applicable laws and regulations. If you have any questions or concerns about our privacy practices or this privacy declaration, please contact us using the information provided.

Maatregelen tegen neprecensies

(Gepubliceerd op 22.03.2023)

Wij hechten veel waarde aan eerlijke en betrouwbare reviews van onze producten en diensten. Om ervoor te zorgen dat alle reviews op onze webshop authentiek zijn en niet beïnvloed worden door frauduleuze activiteiten, hebben wij verschillende maatregelen genomen conform de EU-wetgeving.
Allereerst controleren wij alle reviews voordat deze gepubliceerd worden op onze website. Ons team beoordeelt elke review op basis van een aantal criteria, zoals taalgebruik, relevantie en geloofwaardigheid. Indien een review niet voldoet aan deze criteria, zal deze niet geplaatst worden op onze website.
Daarnaast maken wij gebruik van geavanceerde technologieën om mogelijke frauduleuze reviews op te sporen en te blokkeren. Hierbij maken wij gebruik van geautomatiseerde systemen die onder andere kijken naar IP-adressen, tijdstippen en andere kenmerken van de review. Hierdoor kunnen wij snel en efficiënt actie ondernemen tegen frauduleuze activiteiten.